About the Role
Our public sector client is seeking up to 2 Service Designers for a 6 month, full time contract, with the possibility of up to a 6-month extension. The Service Designers will be required on a full time basis (7.25 hour work day, 36.25 hours/week), responsible for supporting a data centre of excellence that delivers services to enable data access, analytics and economy to support data-informed decision making.
This role works with other individuals within the Data Unit and across the organization to effectively delivery data products as the organization's data assets. The role focuses on delivering data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset. This role supports defining the scope, roadmap, designing the product, prototyping of data products and product opportunities for the client and its external partners (as needed).
The efforts of this role improve access to and informed use of the clients data assets both within and outside in support of policy analysis, program planning, and decision-making. This role requires the ability to think and work critically across the organization, as well as diving deeper on both data and information topics related to data access, data governance, and the data economy. Doing this work requires the role to work closely with other Analysts and Managers (and above) across the department to design, provide advice, and prepare recommendations for data product delivery.
The service designer supports the leadership and direction responsible for:
Data Product Services;
Data Analytics Services; and
Data Architecture services.
Responsibilities:
The client requires two (2) Service Designers responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and data product delivery.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as data product designs and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:
Integration of human-centred design methods into program review and data product delivery.
Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.
Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, opportunities, and solutions.
Based on business stakeholders and client policies, goals, priorities, and opportunities, a plan for and delivery of:
User and behavioral field research;
Co-design workshops;
Prototype design and testing; concept testing; journey map and service blueprint development;
process mapping; service prototyping; user story mapping and creation; usability testing; service performance measurement, analysis, and reporting; and strategy and roadmap documents or diagrams
A depiction of the overall end-to-end data/analytics product service journey and specific needs, opportunities, solutions, and metrics.
A plan for the integration of specific design and development work into the overall data service experience and measurement of results.
Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance.
Equipment requirements:
Resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource's computer.
Working Hours
Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province.
Work must be done from within Canada, due to network and data security issues.
Resource will work remotely, though must be available for onsite meetings when required.
Onsite meetings include but are not limited to strategic, architectural, and technical discussions, meeting with team members, senior managers, directors, executive directors and business clients. Frequency of meeting could be up to 3-4 times per month.
Requirements
Education
The candidates must meet or exceed ONE of the following:
University graduation in computer science or a related discipline and 4 years of relevant experience; OR
2 year Diploma in computer science or related discipline and 6 years of relevant experience; OR
1 year Certificate in computer science or related discipline and 7 years of relevant experience; OR
A currently active professional certification or accreditation and 8 years of relevant experience
Work Experience
6 years experience creating journey maps and service blueprints or other visual representations of user needs
6 years experience facilitating and leading co-design workshops
8 years experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.)
8 years experience working with digital services (services including a significant digital component; may include other channels
8 years experience working with organizations change for service implementation (policy, staffing etc.)
8 years experience as a Service Designer on a project comparable in size and complexity to the service innovation, program review and/or digital transformation projects in an enterprise environment
Other Work Experience
5 years experience analyzing research data and presenting findings in diverse ways
5 years experience creating service metrics and measures
5 years experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them
5 years experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee and government needs and goals
5 years experience using advanced oral and verbal communication skills with staff at all levels of an organization to address the value of service design
5 years experience working in or for the public sector
Standard Background Check The contractor shall, prior to commencement of the Services, provide the client, on its request and at no cost to the client, with criminal record checks.
Resource References- Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first.
Soft Skills
Ability to learn quickly, problem solve, troubleshoot, work independently and as part of a team
Ability to manage stress and conflict
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group
The ability to establish and maintain effective working relationships with team members, management and vendors
If this opportunity is of interest to you, please provide your resume detailing all your relevant experience and certifications, as well as 3 recent references. Candidate must have or immediately obtain Incorporated Business status.
Handis Consulting prides itself in being an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
About the Company