About the Role
Our public sector client is seeking a Senior Service Designer, for a 6-month, full time contract, with the possibility of up to a 12-month extension. The Service Designer will be required on a full-time basis (7.25 hour work day, 36.25 hours/week), to focus on delivering data products with agility, focus on business outcomes, innovation, and transformation to ensure data is treated as a corporate asset. This role supports the Data Product Delivery team in defining the scope, roadmap, designing the product, prototyping of data products and product opportunities for the client and its external partners (as needed).
The efforts of this role improve access to and informed use of client data assets both within and outside of the client’s organization in support of policy analysis, program planning, and decision-making. This role requires the ability to think and work critically across the organization, as well as diving deeper on both data and information topics related to data access, data governance, and the data economy. Doing this work requires the role to work closely with other Analysts and Managers (and above) across the department to design, provide advice, and prepare recommendations for data product delivery.
The Service Designer supports the leadership and direction responsible for:
- Data Product Services, Data Analytics Services, and Data Architecture services.
Responsibilities will include:
The Service Designer(s) will be responsible for activities such as review, discovery, requirements gathering, process mapping, service design, technical documentation, prototyping, evaluation, and gap analysis for program review and data product delivery.
Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as data product designs and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:
Integration of human-centered design methods into program review and data product delivery.
Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens.Analysis of internal and external data user experiences across channels (data pipelines, data user interfaces, data catalogues, data architecture etc.) and identification of gaps, current processes, opportunities, and solutions.
Based on business stakeholders and organization policies, goals, priorities, and opportunities, a plan for and delivery of:
1. User and behavioral field research;
2. Co-design workshops;
3. Prototype design and testing;
4. Concept testing
5. Journey map and service blueprint development;
6. Process mapping;
7. Service prototyping;
8. User story mapping and creation
9. Usability testing;
10.Service performance measurement, analysis, and reporting; and
11. Strategy and roadmap documents or diagrams.
A depiction of the overall end-to-end data/analytics product service journey, end to end process mapping, current and future state mapping, and specific needs, opportunities, solutions, and metrics.
A plan for the integration of specific design, product features and development work into the overall data service experience and measurement of results.
Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management.
A plan for the integration of new data architectural solutions into existing data service operations by examining areas such as the impacts of the migration of data service delivery, data management innovation, change management, and data governance.
Working Hours
Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the client.
Work must be done from within Canada, due to network and data security issues.
The Service Designer shall be responsible for providing all equipment; the computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility.
It is anticipated the role will be primarily remote, however in the event of an onsite meeting, the client/Handis Consulting Inc. does not pay for travel to attend on-site meetings, nor any expenses.
Resource will work remotely, though must be available for onsite meetings when required.
Onsite meetings include but are not limited to strategic, architectural, and technical discussions, meeting with team members, senior managers, directors, executive directors and business clients; potentially up to 3-4 times per month.
Requirements
Education
The proposed resource must meet or exceed one of the following:
University graduation in computer science, IT or a related discipline and 4-yr related experience; OR
2-yr diploma in computer science, IT or a related discipline and 6-yr related experience; OR
1-yr certificate in computer science, IT or a related discipline and 7-yr related experience; OR
a currently active professional certification or accreditation and 8-yr relevant experience
Work Experience
6 years experience creating journey maps and service blueprints or other visual representations of user needs
6 years experience facilitating and leading co-design workshops
8 years experience using human-centered design approach (UX, customer experience, service design, interaction design, etc.)
8 years experience working with digital or data product (data pipelines, data user interfaces, data catalogues, data architecture etc.)
8 years working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as an Enterprise client
5 years experience analyzing research data and presenting findings in diverse ways
5 years experience creating service metrics and measures
5 years experience moving through projects shifting focus from small details to understanding the whole system and the relationship between them
5 years experience planning, conducting and analyzing behavioral/ethnographic field research to understand user, employee, and government needs and goals
2 years experience working in or for the public sector
Standard Background Check
The contractor shall, prior to commencement of the Services, provide the client, on its request and at no cost to the client, with criminal record checks.
Resource References
Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource by the client.
SUBMISSION MUST INCLUDE:
• RESUME with requirements detailed
• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
• RESOURCE REFERENCES
If this opportunity is of interest to you, please provide your resume detailing all your relevant experience and certifications, as well as 3 recent references. Candidate must have or immediately obtain Incorporated Business status.
Handis Consulting prides itself in being an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
About the Company