About the Role
Our public sector client is seeking a Senior Organization Change Manager for a 6-month, full time contract, with the possibility of up to a 6-month extension. The Change Management Specialist will be required on a full time basis (7.25 hour work day, 36.25 hours/week) and will lead and oversee the successful execution of change management strategies and the training program. The new system will be designed to align with revised operational processes, improving services for both public trustee staff and clients, while increasing efficiencies across the organization. It will provide a streamlined experience for clients and internal stakeholders. Staff, based in Edmonton and Calgary, will be provided with change management and training before each product release, ensuring a smooth transition and successful adoption of the new system. Approximately 150 staff members will require support in the form of training and change management initiatives.
This role is crucial in facilitating the adoption of the new system and ensuring a seamless transition for users across the organization. The Change Manager will collaborate with project teams, leadership, and other key stakeholders to ensure that the organization is prepared for the changes ahead and that users are equipped with the necessary skills and tools to adapt to the new system.
The Change Manager will be responsible for designing and implementing effective strategies to manage change, creating training materials, and ensuring successful delivery of training to all relevant stakeholders. The role also involves overseeing communications and engagement activities to foster buy-in from all stakeholders, identifying and addressing concerns, and ensuring that the organization transitions smoothly to the new system.
Responsibilities:
1. Change Management Strategy and Planning
• Lead organizational change management activities to ensure smooth system adoption.
• Conduct readiness assessments to gauge the organization’s preparedness for the change.
• Develop and implement comprehensive change schedules, plans, and strategies.
• Estimate resource requirements and develop work plans to ensure timely completion of project tasks.
• Work closely with project leadership to ensure sponsor engagement and alignment with the change and training initiatives.
• Address resistance and manage risks associated with change and training.
• Assess the impact of the change on different business units and user groups, identifying potential resistance points and risks.
2. Stakeholder Engagement & Communication
• Lead communication and engagement efforts to foster alignment and support for the new system.
• Build and maintain strong relationships with key stakeholders, including leadership, end users, project teams, and IT teams.
• Develop and implement communication strategies, including timelines, content, and formats tailored to different audiences.
• Draft compelling communication materials such as messaging, announcements, FAQs, updates, and other resources to clarify and foster engagement throughout the project.
• Plan and facilitate meetings with stakeholders to gather feedback and provide updates on the project’s progress.
• Act as a liaison between business areas and project teams, ensuring user feedback is incorporated into training and communications.
3. Training & Development
• Lead training activities to ensure all users are prepared for the new system.
• Conduct a comprehensive training needs analysis to identify gaps in knowledge and skills.
• Design and implement a structured training program, ensuring that various user groups receive training tailored to their roles and technical proficiency.
• Develop and deliver training materials, such as manuals, guides, eLearning content, and video tutorials, ensuring content is accessible and engaging.
• Organize and facilitate training sessions, ensuring full participation and engagement from all staff.
• Assess training effectiveness through feedback and success metrics, adjusting content and delivery as needed.
4. Impact Assessment & Monitoring
• Conduct a thorough change impact analysis to understand the scope of change across the organization.
• Monitor and track the progress of change management and training activities, ensuring they are on schedule and addressing any challenges.
• Define and track success metrics, such as user engagement, training completion rates, and system adoption levels.
• Gather and evaluate feedback from users to identify any issues or gaps in training, and work with the project team to resolve them quickly.
• Track user adoption post-launch and provide ongoing support to help staff integrate the new system into their daily workflows.
• Use feedback to refine strategies and continuously improve training materials and change management approaches.
5. Project and Post-Implementation Support
• Collaborate with the project team to develop a system for post-implementation support, including follow-up training, resources, and help desk support.
• Ensure that training materials and user resources are updated and maintained following system deployment.
• Support project success by completing other role-related tasks as necessary.
Equipment Requirements:
• The resource will need to provide their own equipment.
• The computer used should be compatible with Azure Virtual Desktop (AVD) and related software. Windows operating systems are preferred.
• The resource must have access to all necessary tools and systems to work remotely, with the necessary credentials and access to the Government of Alberta’s systems.
Working Hours:
• Standard working hours are from 08:15 AM to 04:30 PM Alberta time, Monday through Friday, excluding provincial holidays.
• The work must be conducted from within Canada due to network and data security issues.
• While the resource can work remotely, they must be available for on-site meetings and training when required. On-site attendance for training sessions will be expected.
• The Province will not cover any travel or relocation costs related to on-site meetings.
Notes on Location:
• The role is primarily remote, but on-site presence will be required for strategic meetings, team discussions, consultative meetings, and training sessions. The project team is located in Edmonton, and training will also be conducted in both Edmonton and Calgary.
• The resource will work with leadership to determine whether on-site or virtual training sessions are needed.
Requirements
Education:
The proposed resource must meet or exceed one of the following combinations of experience: Change Management certification or accreditation (e.g., Prosci, or similar) from a recognized issuing body and 8 years related experience.
Other:
Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance including a credit check prior to commencement.
Work Experience:
5 years Demonstrated experience leading training activities and working as a Trainer for complex technology/software applications
1 year Demonstrated experience working as an Organizational Change Manager on at least 1 complex technology/software application project.
5 years Experience delivering training sessions in-person and online via web-based interactive technology (e.g., Zoom, Teams).
8 years Experience developing change management deliverables (e.g., Change Strategy and Plans, Readiness Assessment, Resistance Management Plan, Change Impact Analysis, Impact Assessments, etc)
5 years Experience developing effective communication materials for stakeholders.
5 years Experience developing training deliverables (e.g., training strategy, plans, training program, training needs analysis, etc)
5 years Experience developing user-friendly training materials for in-person, virtual and self-paced training.
***Further requirements available upon request
Standard Background Check
The contractor shall, prior to commencement of the Services, provide the client, on its request and at no cost to the client, with criminal record checks.
Resource References
Three references, for whom similar work has been performed, must be provided. The most recent reference should be listed first. Reference checks may or may not be completed to assist with scoring of the proposed resource by the client.
SUBMISSION MUST INCLUDE:
• RESUME
• ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
• RESOURCE REFERENCES
If this opportunity is of interest to you, please provide your resume detailing all your relevant experience and certifications, as well as 3 recent references. Candidate must have or immediately obtain Incorporated Business status.
Handis Consulting prides itself in being an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
About the Company