Business Consultant - Intermediate

About the Role

Our public sector client is seeking an Intermediate Business Consultant for a 12 month contract, with a possible 12 month extension. This is a full time contract (7.25 hour work day), the Business Consultant is responsible for providing change management support to the 1GX Planning and Budgeting project. The focus of the project is the implementation of the OneStream application into the 1GX solution and full adoption by stakeholders across the Government of Alberta. This project also requires updating and changing business processes to support the new application. This implementation is a high-profile, large-scale project impacting a significant number of users across the Government of Alberta at all levels.

The Business Consultant will be an integral part of the Planning and Budgeting project team. They will work as a team with the Client’s Change Analyst and the Senior Training Coordinator to ensure that appropriate change and training initiatives are delivered to support the successful implementation of the OneStream application.

This role will develop a holistic strategy and approach for implementing changes related to planning and budgeting in alignment with the organization’s policies, procedures, cultures, and norms. They will develop a change impact assessment, at both the project and individual process levels, to understand and document the scope/scale of changes to the 1GX solution. In conjunction with the Change Analyst, they will develop, lead, and implement a change management and communications strategy and plan. They will coordinate engagements and build alliances across the organization ensuring consistency of communication methods and messaging to provide maximum value.

This role will proactively engage with the established 1GX change network including Primary Change Advocates, Service Managers, Guides and Power Users in support of ongoing awareness, education and adoption of OneStream within the 1GX solution. In addition, this role will proactively engage with the various communities of practice and other stakeholders to ensure robust awareness and impact of the changes to their work.

The ideal candidate requires good client relations, communications, and organizational skills to provide effective partnership with project team. The position must be able to work independently, possess strong analytical skills, and have a passion for delivering exceptional customer service in order to meet set timelines.

The ideal candidate will also have extensive experience in change management initiatives for large public sector bodies such as provincial governments. They will have a solid understanding of government processes. It will be considered an asset if the candidate has experience with budgeting, planning and/or financial processes within a government setting.

Responsibilities:

Work directly with Planning and Budgeting project team, 1GX CoE staff and key partners to develop and implement a change management strategy
• Develop and implement a comprehensive communications strategy for the Planning and Budgeting project
• Collaborate with the 1GX training team to ensure that the training strategy is aligned with the change management strategy
• Participate in various project activities such as design sessions, test script reviews, User Acceptance Testing to gain additional knowledge on potential areas of change resistance or identify areas of additional focus for change activities
• Develop, implement and monitor Key Performance Indicators (KPIs) in order to understand adoption rates and make recommendations on adjustments to the change management activities that may be required
• Develop and present engaging presentations for a variety of stakeholders across all levels of government with wide-ranging knowledge of the budgeting process

Knowledge/Skillsets:
• Creating change management methodologies and principles
• Change management lifecycle (business and system)
• Extensive knowledge of government operations
• Consultation, facilitation, interpersonal, and relationship management skills.
• Negotiation, conflict resolution, and influencing skills.
• Written, verbal, and listening skills, including ability to communicate effectively with individuals having varying degrees of change management expertise and present information to a variety of audiences, including key decision makers.
• Conceptual, analytical, and critical thinking skills, including ability to analyze information and risks to develop recommendations and solutions, conceptualize complex problems, and integrate conceptual and practical experiences to solve problems.
• Business Analysis/Process analysis
• Project Management
• Development of survey tools

Job-specific experience, technical competencies, certification and/or training:
• Certified in change management – PROSCI or Change Management
• Ability to reference legislation, recognize how it impacts systems & platforms & provide detailed advice/consultation to related business areas.
• Ability to make and influence decisions that impact 1GX & ministry partners.
• Good negotiation and communication skills with political acumen.
• Demonstrated presentation skills with a focus on being able to communicate diverse, complex technical financial scenarios to both finance and non-finance audiences.
• Ability to communicate effectively to staff with a varying degree of systems understanding (none to expert).
• The ability to see opportunities for transformation and establish communicate visions, benefits, and outcome of transformation.
• Good knowledge of the business plans, mandates, strategic priorities, objectives, and programs of 1GX.
• Able to work effectively on a team as well as independently and handle high stress situations.

Types of guidance available for problem solving:
This resource:
• Works with direction from 1GX CoE leadership & the 1GX Business Excellence (BE) Lead
• Works closely with Planning and Budgeting project team

Escalations & Communications:
• Escalations or communications can leverage 1GX director & manager level assistance as required.
• Critical escalations or communications can leverage director & executive director level assistance as required.

Equipment requirements:

The client will  provide laptop for the duration of the project and access to personal Azure Virtual Desktop (AVD)

Working Hours

Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province.

Edmonton-area based resource required due to need for ongoing onsite meetings for team member/content owner consultations.

Hybrid work: Number of days required in office will vary week-to-week throughout the term of the project - determined by the direct supervisor assigned to supervise this contingent resource.